All items sold on the Faber-Castell Canada online store are delivered with the standard international manufacturer warranty which covers 2 years after purchase.
Should an item become defective not as a result of normal wear and tear and/or mishandling by the consumer this may be returned under warranty to:
LSF Group of Companies
Repair Service
300 Trowers Road, Unit 2
Woodbridge, ON
L4L 5Z9
The consumer is responsible to insure the item for the shipping to our facility. The item will be returned prepaid upon completion of repair.